Biography

I am a Senior Machine Learning Scientist with over 10 years of experience bridging cutting-edge academic research and high-impact industrial applications. My expertise spans deep learning, computer vision, natural language processing, and complex networks, with a focus on developing novel methods that quantify human behavior from multimodal data.

Currently, I work as a Senior Machine Learning Scientist at Intercom's A.I. Group, where I lead initiatives that bring cutting-edge academic research into production systems. My work focuses on advancing customer support solutions through rigorous A/B testing and the development of scalable ML architectures.

I completed my Ph.D. in Computer Science at King's College London as a King's India Scholar, under the supervision of Dr. Nishanth Sastry. My doctoral research focused on quantifying signals from human behaviors driven by subjective perceptions, using data and AI to improve the world around us.

Throughout my career at organizations including Nokia Bell Labs, Expedia Group, and Citrix Systems, I have authored over 40 scientific publications in top-tier venues (Nature, WWW, ICWSM, CSCW), hold multiple patents, and have built both R&D solutions and production systems that solve real-world problems at scale.